Training

Rapid Return On Investment

We aim to provide the best possible return on investment in the clinical trial solution market. We also aim to deliver our solution as rapidly as possible, so that our customer can start benefiting quickly.

The Clinical Force CTMS is ready to run a Clinical Trial out of the box; with all the views and reports you need to capture data and report on progress. A key to getting a return on investment and a rapid deployment of the Clinical Force CTMS is to accelerate the learning curve of customer staff. To achieve this we:

  • Provide a CTMS system to the customer team as soon as possible, and
  • Minimize changes to the CTMS in the early stages of delivery.

Core Team Training

Normally we train a so-called “core team” comprising a number of key people. As the core team learns the “out of the box” functionality, they learn the CTMS quickly and are then able to realistically assess any changes required to the system.

Core team training provides hands-on access to a generic system and the relevant user guides. This means that in between training sessions, team members can review the system, try out functions and learn the system. This accelerates learning.

The training sessions are spread across a number of 2-3 hour blocks with exercises to be completed between sessions. This approach allows the core team time for preparation and revision in between training sessions. In our experience this provides a deeper knowledge than a 1-2 day continuous training session. The training is delivered online to your team, so this saves travel time and expense for attendees (and the trainer). This is especially significant where your team may be spread across multiple locations, even different countries.

One or more people in the core team will be nominated as Super User. The Super User has the following roles during the project:

  • Point person for decision making and communication
  • The “go to” person for 1st level user questions or issues
  • The Super User will also perform system tasks such as user administration, changes to dropdowns, templates and questionnaires, so will receive additional training to be able to do these additional tasks.

The Super User(s) will also provide first line support to all users once the CTMS is operational, and will be the person interacting with the Clinical Force supoprt team for any issues encountered in the CTMS.

Support during delivery of the CTMS

The delivery team will provide a delivery consultant as your primary point of contact during the delivery. This consultant may also have periodic calls to verify progress and answer questions that are not being dealt with in the normal email correspondence. Note however, that the customer remains responsible for their project and budget. The delivery team will also provide a trainer for your team as well as user guides. The support portal provides self-service access to progress reports and requirement listings.

During delivery Your live system is set up for training and “sand box” activities during deployment.

  • We train the customer super user and core team
  • Our Delivery team supports your delivery
  • We expect the core team to verify the system setup.

After Live Support of the Live system is done by our Customer Support team, primarily via email to and from the Super User(s).

If and when there are requirements being developed (apart from report changes), a DEV system is copied from your live system: the DEV system is where any customizations are developed, QA tested by Clinical Force and then User Acceptance tested by the customer team. The DEV system will be only be available for specific User testing of requirements.

Contact us for a free demo, an estimate or to discuss the training options that we have for our clients.

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